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There is much friction on whether phones are easy to use (which they are) and being easy to configure (which they are not). The gap between perception and reality within voice services is driven by the amazing advances in digital technology. End-users, particularly those within enterprise environments, are witness to an astonishing array of configurability when it comes to interfaces. And almost any interface—or reporting system for that matter—that reaches back to touch a database can be adapted to the roles and responsibilities of those users. But most enterprise users…